Refund Policy
Last updated: July 2, 2026
We want every family to feel completely safe trying Flyers English. That is why every first purchase — any plan, including Lifetime — is covered by a simple 7-day money-back guarantee.
1. The 7-day money-back guarantee
If Flyers English is not right for your family, tell us within 7 days of your first payment and we will refund it in full. No questions asked, no forms, no hoops. This covers your first purchase of any plan: monthly, 6-month, annual, or lifetime.
2. How to claim your refund
Claiming is one email:
- Email info@flyersenglish.com from the email address on your account.
- Say you would like a refund (you do not need to give a reason).
- Send it within 7 days of your first payment.
3. How and when you get the money back
We process refunds within a few business days of your email. The money goes back to your original payment method through Stripe; depending on your bank, it typically appears within 5–10 business days.
4. Renewals
You can cancel any time from Account → Billing to stop future renewals — you keep access until the end of the period you paid for. If a renewal payment fails, your access continues through a 7-day grace period while the payment is retried. If you were charged for a renewal you did not want, contact us promptly and we will work it out with you.
5. Access codes purchased through centers
If your access came from a code purchased through an English center or teacher, the purchase happened between you and the center — so refunds for those codes are handled by the center under its own terms. We are happy to help your center process it: just have them contact info@flyersenglish.com.
6. Questions
Anything unclear? Email info@flyersenglish.com — a real person reads every message and replies quickly.